Terms & Conditions

About Us

Dark Dog Banners is part of Dark Dog Design Limited and are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the 'Terms and Conditions' page.

Our Contact Details

Dark Dog Banners, The Old Convent,
Beeches Green, Stroud,
Gloucester. GL5 4AD. UK

Dark Dog Banners, The Old Mill,
Charfield Road, Kingswood
Wotton under Edge
Gloucester GL12 8RL UK

Tel: 01453 759662
Email: sales@bannerstudio.co.uk

UK Registered Company 5135309
VAT Number GB 840458430

Making a Purchase

Making a purchase could not be easier, choose the banner that fits your budget and requirements, then click on ‘Make your Banner’ button to begin, upload your design, select quantities and then go through the shopping cart. After you have finished, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept credit card payment from the United Kingdom only. We accept Visa, Mastercard, Solo, Maestro and American Express. You may send your credit card information via phone, fax, snail mail or over the Internet.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Delivery Schedule

We deliver your order right away. We will normally send your order to you in 5 business days.

Special Offers

All of our banners come with a free 12 month base replacement promise.

Back Orders

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges

For orders made from the UK and Ireland mainland or the European Union, 20.0% VAT is added.

Credit Card Security

When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Guarantee

We guarantee your satisfaction. All of our products come with a 30 day no quibble guarantee. Dark Dog Banners also offer a free 12 month base replacement.

Reaching Us

If you need to reach us, please email sales@bannerstudio.co.uk, alternatively you can call on 01453 759662 or write to us at: Dark Dog Banners, The Old Convent, Beeches Green, Stroud, Glos. GL5 4AD.

UK Privacy Policy

Dark Dog Banners or Dark Dog Design do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:

a. Take and fulfil customer orders
b. Administer and enhance the site and service
c. Issue a unique identifier (e.g. customer login)
d. Monitor customer account status beyond that required for individual purchases
e. Only disclose information to third-parties for goods delivery purposes

Returns Policy

Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm